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Privacy Policy​

 

Cycle Tech Kyalami respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, book services, purchase products, or interact with Cycle Tech Kyalami online.

Last Updated: 30/04/2026

By using this website or providing your personal information to Cycle Tech Kyalami, you agree to the terms of this Privacy Policy.

 

Responsible Party

Cycle Tech Kyalami is the responsible party for the collection and processing of personal information in terms of the Protection of Personal Information Act (“POPIA”) of South Africa.

Cycle Tech Kyalami determines the purpose and means of processing personal information collected through its website, workshop services, transport services, retail activities, and customer interactions.

 

1. Collection of Personal Information

Cycle Tech Kyalami may collect and process personal information that you voluntarily provide when interacting with the website or contacting us.

This information may include:

  • Name and surname

  • Email address

  • Contact number

  • Billing and delivery information

  • Bicycle or service-related information

  • Booking details

  • Any other information voluntarily provided by you

Personal information may be collected when you:

  • Submit a contact or booking form on the website

  • Contact us via email, telephone, WhatsApp, or social media

  • Request quotations or workshop bookings

  • Purchase products or services

  • Arrange transport or event support services

  • Subscribe to newsletters or marketing communication

Cycle Tech Kyalami only collects personal information that is reasonably necessary to:

  • Provide services

  • Process bookings and purchases

  • Respond to enquiries

  • Communicate effectively with customers

  • Improve customer experience and website functionality

We do not intentionally collect sensitive personal information unless voluntarily provided.

 

2. Use of Personal Information

Personal information collected by Cycle Tech Kyalami may be used to:

  • Respond to enquiries or service requests

  • Manage workshop bookings and bicycle services

  • Process purchases, payments, and transport arrangements

  • Communicate regarding services, products, or events

  • Improve website functionality and customer experience

  • Send marketing or promotional communication where consent has been provided

Cycle Tech Kyalami does not sell, rent, or trade personal information to third parties.

 

3. Storage and Security of Information

Personal information is stored using secure website platforms, communication systems, and business management tools.

Reasonable administrative, technical, and organisational safeguards are implemented to protect personal information from:

  • Unauthorised access

  • Disclosure

  • Alteration

  • Loss or destruction

While reasonable steps are taken to protect personal information, no online transmission or electronic storage system can be guaranteed to be completely secure.

 

4. Third-Party Services

Cycle Tech Kyalami may make use of trusted third-party service providers including:

  • Website hosting providers

  • Payment processors

  • Booking or form platforms

  • Analytics services

  • Courier or transport providers

  • Communication platforms

These third-party providers may process limited personal information only to the extent necessary to provide their services and are expected to handle such information responsibly and securely.

 

5. Cookies

This website may use cookies or similar technologies to:

  • Improve website functionality

  • Analyse website traffic and usage

  • Enhance user experience

Users may adjust browser settings to refuse cookies or notify them when cookies are being used.

Disabling cookies may affect certain website functionality.

 

6. Your Rights

In accordance with POPIA, individuals have the right to:

  • Request access to personal information held by Cycle Tech Kyalami

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information where applicable

  • Object to certain forms of processing

  • Withdraw consent for marketing communication at any time

Requests relating to personal information may be submitted using the contact details provided on the website.

 

7. Updates to This Policy

Cycle Tech Kyalami may update this Privacy Policy from time to time to reflect:

  • Changes in legal requirements

  • Operational practices

  • Website functionality or services

Any updated version of this policy will be published on the website and will take effect upon publication.

 

8. Contact

If you have any questions regarding this Privacy Policy or the handling of your personal information, you may contact Cycle Tech Kyalami through the website contact form or the contact details provided on the website.

Where applicable, requests for access, correction, or deletion of personal information will be handled in accordance with POPIA and applicable South African law.

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